FAQs

Q. What is the best storing temperature for Love18 Chocolate? 

Please store the chocolate inside freezer (below -18℃) if you like to preserve the chocolates for longer storage period up to 2 - 3 months. You may also store it in chiller (2℃~6℃) and all love 18 chocolates are best consumed within 7 to 14 days. Please do note that certain conditions such as, temperature of the refrigerator, exposing to sunlight or room temperature may affect the condition of the chocolates and the storage period. 

Q. What is the expiry date of your chocolate?

You may refer to the Manufacturing date labelled behind every box of our chocolates. Due to all of our chocolates are preservative-free, kindly consume as soon as possible within 1-2 weeks after the Manufacturing date and store it accordingly, you may refer to our storage instructions.

Q. Does love 18 chocolate has halal certificate?

Our company is in the midst of applying halal certification but all the ingredients we use are halal certified therefore it is safe for our Muslim friends to consume!

Q. Why the price is expensive compare to chocolate I get from local retail store? 
Love 18 First Love chocolate use premium quality ingredients import from Belgian and Australia. Our main ingredient, Valrhona Grand Crus chocolate is one of the world Top 5 Couverture Chocolates using by most of the top fine dining restaurant and 5-Star hotel chefs. In contrast, most of the chocolate sold in hypermarket are compound chocolate - less-expensive chocolate product replacement made from a combination of cocoa, vegetable fat, and sweeteners.  

Q. You mentioned that you are using premium Valrhona chocolate, why the selling price is cheaper compare to other handmade chocolatier in town? 
We manage to reduce our selling price to 30%~35% cheaper then other handmade chocolatier in town because we do not operate physical retail store. All the saving from physical retail store is pass on to customer, hence we able to sell the premium 5-Star chocolate at affordable price to our customers. 

Q. Why production limit to few flavors per day? 
Love 18 chocolate believe that “Less is More”. Less production allow us to produce more quality chocolates. Less flavors allow us to focus on perfecting every single product line we produce. 

Q. How fast can I get my order? 
All orders received are produce same day and ship out next day using pur logistic partner. Our customer will be able to receive the product within 3rd day of placing the order. (Please note that changes may occurred and will be informed during certain promotion period)

Q. Will chocolate melt when I receive it? 
To ensure our customer can enjoy our chocolate, we will insert ice-pack that can lasts up to 4-5 hours and pack it in an aluminium bag. 

Q. What makes your chocolate different compared to others? 
Love 18 chocolate is healthy as it has zero preservatives. It is fresh as it is daily handcrafted using premium ingredients from Belgian and Australia with an affordable price for all.

Q. What logistic company you use to ship the products? 
All shipment from Love 18 chocolate uses Pickupp delivery service within Klang Valley area only.

For Refund, Exchange and Return policy please check out this page

For more question, feel free to contact us at sales@love18.cafe