Frequently Asked Questions

Q: What is the best storing temperature for Love18 chocolate?

Please store the chocolate inside the freezer (below -18℃) if you like to preserve the chocolates for a longer storage period of up to 2 - 3 months. You may also store it in a chiller (2℃~6℃) and all love 18 chocolates are best consumed within 7 to 14 days. Please do note that certain conditions such as the temperature of the refrigerator, exposure to sunlight, or room temperature may affect the condition of the chocolates and the storage period. 

Q: What is the expiry date of your chocolate?

You may refer to the Best Before Date label behind every box of our chocolates. Due to all of our chocolates being preservative-free, kindly consume them as soon as possible within 1-2 weeks after you received the chocolates and store them accordingly, you may refer to our storage instructions.

Q: Does Love18 Chocolate has a halal certificate?

Our company is in the midst of applying for halal certification but all the ingredients we use are halal certified therefore it is safe for our Muslim friends to consume!

Q: You mentioned that you are using premium chocolate, why the selling price is cheaper compared to other handmade chocolatiers in town? 

We manage to reduce our selling price to 30%~35% cheaper than another handmade chocolatier in town because we do not operate a physical retail store. All the saving from a physical retail store is passed on to the customer, hence we are able to sell premium 5-Star chocolate at an affordable price to our customers. 

Q: Why is production limited to a few flavors per day? 

Love 18 Chocolate believes that “Less is More”. Less production allows us to produce more quality chocolates. Fewer flavors allow us to focus on perfecting every single product line we produce. 

Q: Will the chocolate melt when I receive it?

To ensure our customers can enjoy our chocolate, we will insert ice packs that can last up to 4-5 hours and pack them in an aluminum bag. 

Q: What makes your chocolate different compared to others?

Love 18C chocolate is healthy as it has zero preservatives. It is fresh as it is daily handcrafted using premium ingredients from Belgian and Australia with an affordable price for all.